Trade Terms
For cafés, bars, delis and other flavour accomplices.
If you’re serving Taste Invader tea, welcome to the invasion.
These terms simply explain how trade supply works so everyone knows where they stand. Nothing complicated, just sensible rules so we can focus on putting great tea into people’s cups.
1. Trade Customers
These terms apply to businesses purchasing Taste Invader products for service or resale.
Opening a trade account or placing a trade order means you agree to these terms.
Taste Invader reserves the right to approve or decline trade supply where necessary.
2. Prices
Trade prices may change from time to time.
The current price list on the Taste Invader website or the latest trade sheet should always be treated as the valid pricing at the time of order.
Where possible we will provide notice of price changes.
3. Orders
Orders may be placed via email, online, or any agreed ordering method.
All orders are subject to product availability.
Taste Invader may occasionally pause or discontinue products, update recipes, or adjust packaging formats.
4. Minimum Orders
Taste Invader may apply minimum order quantities or minimum order values for trade supply.
These may change from time to time and will be communicated when ordering.
5. Payment
Unless otherwise agreed in writing:
New customers: payment before dispatch
Existing trade customers: 7-day payment terms
Taste Invader reserves the right to suspend supply where invoices remain unpaid.
Late payments may result in future orders requiring payment before dispatch.
6. Delivery
Delivery times are estimates.
Once orders are dispatched they are handled by third-party couriers. Taste Invader cannot accept liability for courier delays, but we will always assist in resolving delivery issues.
Risk transfers to the customer upon delivery.
7. Storage and Product Care
Tea is a natural product and should be stored correctly.
Trade customers are responsible for storing products:
• in cool, dry conditions
• sealed and protected from moisture
• away from strong odours
Taste Invader cannot accept responsibility for product quality where storage conditions are unsuitable.
8. Preparation and Service
Venues are responsible for:
• preparing beverages safely
• ensuring hygienic handling
• communicating ingredients or allergens to customers where required
Some Taste Invader products may contain unusual ingredients or flavour experiments as part of the brand’s creative approach to tea.
Venues should ensure staff understand what is being served.
9. Allergens and Ingredients
Ingredient information is available upon request.
Trade customers are responsible for ensuring that allergen information is communicated appropriately to customers when products are served or resold.
10. Online Resale
Trade customers may not resell Taste Invader products through online marketplaces or e-commerce platforms without written permission.
This helps maintain fair pricing and protects both trade partners and the brand.
11. Local Exclusivity
Taste Invader does not normally grant area exclusivity.
Any exclusivity arrangements must be agreed in writing.
12. Returns and Order Issues
Any issues with an order should be reported within 48 hours of delivery.
Where products are faulty or incorrect, Taste Invader may offer:
• replacement
• credit
• refund
This will be assessed on a case-by-case basis.
13. Branding and Intellectual Property
Taste Invader product names, artwork, packaging designs, and brand materials remain the intellectual property of Taste Invader.
Venues are welcome to promote the products they stock but must not modify or misrepresent the products or branding.
14. Product Changes
Taste Invader occasionally updates recipes, packaging, formats or product ranges as part of ongoing product development.
Minor changes may occur without notice.
15. Limitation of Liability
Taste Invader’s liability is limited to the value of the products supplied.
Taste Invader is not responsible for losses resulting from incorrect preparation, storage, or resale by third parties.
16. Supply Interruptions
Tea is an agricultural product and availability of certain ingredients may vary.
Taste Invader cannot guarantee continuous supply of every product.
17. Updates to These Terms
These terms may be updated occasionally.
The most recent version will always be available on the Taste Invader website.